Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
While we prepare for the move, we are unable to accept new postings. Or if you need technical support for your calculator visit: HP Calculators. This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board. All forum topics Previous Topic Next Topic. New member. Message 1 of 7. HP Recommended. Product: HP All in one.
Operating System: Microsoft Windows 10 bit. The Driver Check states that the driver cannot communicate with the scanner. The Device Status passes. I am using a wireless network connection--not a USB connection. Please advise- d. Tags 4. Tags: Archived. Message 2 of 7. Was this reply helpful? Yes No. Message 3 of 7. Thanks for the reply! Message 4 of 7. Hi Deonsmith, If the printer cannot make standalone copies. Message 5 of 7. I went into "Applications" and selected a meal plan. It printed it.
The Printer Install Wizard showed everything to be in working order. The Print Test Page was successful. The Test Scan was unsuccessful. We were unable to retrieve the list of drivers for your product. We were unable to find drivers for your product.
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Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. Both are using the same driver. So, I would suspect that the wirless scan function no longer operates on the updated driver. Hey avcmcigman ,. I would like to assist you today with resolving this scan issue.
Both the wirelessly connected and usb connected Officejets should have full printing and scanning capabilities. Therefore, to start troubleshooting I would like you to perform a test scan using the built in Apple Scan software to confirm if your wirelessly connected Officejets scan driver is being detected properly.
Can you please follow the steps below. There are three methods for scanning using Apple Scan software. Please try at least one of the methods below to test your Officejets scan driver via the wireless connection.
If any of these scan methods function properly, this means that the Scan driver for your wirelessly connected Officejet is functioning as it should be.
Please respond to this post with the results of testing the wireless scanner. I have Mac and HP Officejet It prints properly but does not scan.
There is no tab for scanning. If I try to scan through other options you have mentioned like Preview or Image Capture, it does not show me the printer in the shared tab to the left. I updated the software couple times already but no luck. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for.
Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
While we prepare for the move, we are unable to accept new postings. Or if you need technical support for your calculator visit: HP Calculators. This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board. All forum topics Previous Topic Next Topic. New member. Message 1 of 8. Officejet will not scan to Mac OsX HP Recommended.
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